Frequently asked questions

UPNDO

What if I do not have my phone with me when I exercise?


If you have a wearable or fitness tracker that you wear while exercising, make sure it is linked to Google Fit/Apple Health and syncing.




How can I send any issues with the data, ideas or comments?


You will find both in the app and in the website our contact. Also, we have made sure there is a clear feedback button on the main screen of the app but you can always reach us with ideas at hello@upndo.com.




I get no points but I am moving, what should I do?


Please, check the troubleshooting guide below: For Android users For Iphone users These guides are also available in video: For Android users For Iphone users Have a Mi Band or Amazfit? Check the guide for Xiaomi connection Have a Fitbit wearable? Check this guide for Fitbit connection If you are still receiving no points, contact us at support@upndo.com




Can UPNDO discriminate manual from automatic entries of data into the Health Kit?


UPNDO does not read manual activities. If you insert manual activities on Health Kit or your fitness app, they will not be taken into account in UPNDO




How much do I need to move to reach my target in UPNDO?


The daily target is linked to the recommendations for healthy movement defined by World Health Organization. To hit the daily target you dont need to go for hardcore sports, a 45 m walk should be enought for you to hit the daily target. Here are some suggestions you can do to hit your daily target: 1. Park your car 500 m away from the place you are going to. 2. Get out of the metro one stop before your final destination and walk for the following distance. 3. Take the stairs instead of the lift. 4. Go for a nice walk at the end of the day with your loved ones to catch up about the day. 5. Have a walking meeting at work with your colleagues. 6. Feeling stressed, out of focus? Go for a 10 to 15 m walk and unwind, you will see amazing results. 7. Weekend? Go for a long walk to your friends house.





NPOs

How does UPNDO selects NPO’s (Non Profit Organisations) which appear in the application?


The list of NPOs is defined by your company. Feel free to reach out to suggest more of your favourite causes.




How are the donations processed?


Every end of quarter UPNDO send a report to your company reflecting the exact amount of money that should b edonated to each of the defined NPOs, your comany has 15 days to send to UPNDO the proof of payment. Failure to do so the company account in UPNDO will be suspended




Which is the minimum that can be donated? And the max?


When you go to make a donation you will see how much money you have available. You can use the slider bar to change the amount and choose how much or how little you want to donate to that particular charity. You can decide to split the money you have earned in several charities or just one. The important thing here is that you are contributing to the causes that matter you the most!




What is the maximum amount of money I can get daily?


our daily target is defined by your company and it is visible on the upper right side of the UPNDO home screen. The daily target equals 100 points but you can double it and that is the maximum. The World Health Organization (WHO) recommends 150 mins. of moderate-intensity aerobic physical activity or at least 75 mins. of vigorous-intensity aerobic physical activity throughout the week.




How do I get my charity added?


You can reach out to UPNDO NPO management team at npo@upndo.com.





Companies

Where does the money for donating to NPO’s come from?


Your company donates on your behalf, the money comes from the corporate social responsibility budget of your company. You will always know who is donating on your behalf because the logo and name of the company will be visible when you make the donation. UPNDO does not take any commission or percentage from that money.




How can my company get UPNDO for our employees and associates?


You can reach out to our Commercial Team at support@upndo.com





App Functioning

How can I sign up?


To sign up just follow these steps:

1. Open the app

2. Click on “Sign up”

3. Insert you email and define a password (if you have a company Invite Code insert here, otherwise you can use upndox2020)

4. Enter your Personal Information and add a Profile Picture

5. Click on “Save”

And that’s it, welcome to Upndo - move more, share your energy!

If you still have questions watch the video.




How can I sign in?


To sign in just follow these steps:

1. Open the app

2. Enter your email and password

3. Click on "Sign in"

And that’s it, you are ready to start moving!

If you still have questions watch the video.




How can I change my password?


To change your password just follow these steps:

1. Open the app

2. Click on the “Profile” tab (in the right bottom corner)

3. Click on the Definitions Icon (in the top right corner)

4. Click on “Reset Password”

5. Type your old password and set your new one

6. Click on “Reset”

And that´s it, your password has been changed!

If you still have questions watch the video.




I forgot my password, what can I do?


If you forgot your password just follow these steps:

1. Open the app

2. Click on “Forgot password”

3. Enter your email and click on “Send”

4. Access your email inbox

5. Click on the “Link”

6. Set your new password

7. Click on “Reset password”

And that´s it, your password has been changed!

If you still have questions watch the video.




How can I donate?


To donate just follow these steps:

1. Open the app

2. Click on the “Donate” tab (in the bottom bar)

3. Select your favourite NPO

4. Click on “Donate”

5. Select the amount you wish, using the slider bar to change the amount

6. Click on “Donate”

And that´s it, it couldn’t be easier to help!

If you still have questions watch the video.




How can I see my position in the leaderboard?


To see your position in the leaderboard just follow these steps:

1. Open the app

2. Click on the “Leaderboard” tab (in the bottom bar)

3. Click on your profile picture (blue icon on the right side)

And that’s it, let's move more to reach the top of the leaderboard!

If you still have questions watch the video.




How can I see my position in a leaderboard with just my company members?


To see your position in your company leaderboard just follow these steps:

1. Open the app

2. Click on the “Leaderboard” tab (in the bottom bar)

3. Click on the Filter Icon (in the top right corner)

4. Choose “My Company” and click “Apply”

5. Click on your profile picture (blue icon on the right side)

And that’s it, let's move more to be the most active in your company!

If you still have questions watch the video.




How can I edit my profile?


To edit your profile just follow these steps:

1. Open the app

2. Click on “Profile” tab (in the right bottom corner)

3. Click on the Pencil Icon (next to your name)

4. Edit the fields you want (date of birth, height, location)

5. Click on “Save”

And that’s it, you are ready to start moving!

If you still have questions watch the video.





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